Birkenstock Marin

Terrific store inside charming Larkspur hidden gem mall ... for the iconic German footwear brand that's been taking the US by storm! It's quite the experience to touch and feel these in a Birkenstock-owned store designed with the brand's feel throughout. We were assisted by knowledgeable and courteous Tony & Rose and were pleasantly surprised to find the full assortment in a clean, beautifully designed store, rich with references to Birkenstock's storied brand journey. We were even able to find the super-hot Boston clogs (repeat NYT feature lately and a celebrity fave), and a surprising 25% sale on some models (a rarity with Birkenstock given they're always in-demand ... we secured a favorite pair still being worn as I write this review. The store is pet friendly and a giant gentle dog named Bear seemed tickled to smell the fresh leather ... outside the mall feels right out of Gilmore Girls with tons of charm and things to do with kids (turtles! log houses!) and a weekly Sunday food truck court besides a dozen eateries, candy stores, etc.

Called ahead to make sure they have the shoe I wanted. They put it on hold for me. I was on my way to vacation and they were on the way so this was super convenient. Huge parking lot and the shoes were ready for me when I got there. I was in and out in two minutes. I LOVED this experience. Knowing what you want plus parking/competent staff making shopping painless!

Short staffed and terrible customer service. Got ignored while watching people walk in and receive help. It was as if I wasn't even standing there for 30 minutes waiting. Finally got helped but the person brought out the wrong shoes and the wrong size. They then walked away and did not come back to help. Horrible location to shop at for shoes. I did not receive assistance and was very disappointed. I was even told to size myself and was looked at critically for not understanding European sizes. Deplorable treatment!

The staff here (Sadie and Bunny) were so amazing!! They took care of so many people at one time it was unbelievable and they did so with smiles, kindness and grace!! We asked for a millions Joe’s and sizes and they were just wonderful to us and to others in the store at the same time. I hope you are laying these girls enough that they stay at this store for a long time!! They both elevate the store and made us want to come back and buy more shoes!! What a great experience at your store!!

The quality of this place has decreased recently People don't seem to have the same product knowledge as I've been helped here many times before since january.. Rely disappointing seemingly all of a sudden they can't keep up with clients or displays or stock and the managers are kinda rude and clueless and that one girl with glasses that I only see on weekends is honestly very rude and I took some time to think about it but I think it needs to be said at this point and others seem to good to be there or size properly. If I order I'll stick to online or calling other locations.